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Data Protection Complaints Policy

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This Data Protection Complaints Policy...

...has been created due to recent changes in the law, requiring data protection complaints to be submitted to the business in question (rather than direct to the ICO).
This Data Protection Complaints Policy contains the essential elements to demonstrate GDPR accountability, including (amongst other things):
  • Clear process for customers to make data protection complaints
  • Professional acknowledgement and investigation procedures
  • Realistic timescales for response
  • Guidance on escalation rights to the Information Commissioner's Office (ICO)
  • Customer-focused language written in plain English
  • Based on ICO step-by-step guidance for handling complaints
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5. This template has been drafted in accordance with English law. It may not be suitable for use in other jurisdictions, and you should check with a locally-qualified lawyer in your jurisdiction.